REFUND & RETURNS POLICY
All customers must ensure that the returns policy is followed. By law, customers within the UK have the right to withdraw from the purchase of an item within fourteen (14) days after delivery, this is known as the cooling off period.
Should the customer chose to withdraw from the purchase of an item within the fourteen (14) day cooling-off period, or due to an error on behalf of the seller, the seller will refund the cost of the item ONLY (the original postage and packing costs will not be refunded, and the customer must pay the return shipping costs). We recommend tracked postage be used and proof of postage be retained until the parcel has been confirmed as returned.
All returns must be accompanied with a packing note in the box, highlighting:
Customer order number:
Stock list of what they are returning:
Reason for the return:
All returns must be posted out to:
MY VAPERY ta PODSALT / CALIGREENS
UNIT 3 & 4
GREAT HANOVER STREET
All returned items must be in their original condition and unused and without damage to item or the packaging in order for them to qualify as a return under the cooling off period of 14 days. Some items are non-returnable for hygiene, health and safety reasons. If a customer is making a return during the cooling-off period of a non-returnable item, the item must be in its unused condition and in original and unopened packaging. Should we deem the item to have been opened or used in any way, the return will not be accepted. All items returned must comply with the conditions above, no item will be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion at 5% of the overall cost of the item.
We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns, please retain proof of return postage should this be required due to loss of damage of the item in transit. If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.